Refund & Return Policy

At Faaye Studio, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or not as described, we are here to help.

Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order if:

• The item is damaged or defective.
• You received the wrong item or size.
• The item is significantly different from what was described on our website.

To be eligible for a return or exchange, the item must be unused, unworn, unwashed, and in its original condition and packaging, with all tags attached where applicable.

Items We Cannot Accept for Return

For hygiene and safety reasons, we generally cannot accept returns for:

• Items that have been worn, washed, or used.
• Items that are damaged after delivery due to customer use.
• Items without original packaging or tags.
• Sale or clearance items, unless they arrive damaged, defective, or incorrect.

How to Request a Return

To request a return or exchange, please contact us within 7 days of delivery and provide:

• Your order number
• A brief description of the issue
• Clear photos or videos of the item, if it is damaged, defective, or incorrect

Our team will review your request and provide further instructions if your return is approved.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the available refund method. The processing time may vary depending on your payment provider or bank.

Return Shipping

If the item is damaged, defective, incorrect, or not as described, Faaye Studio may cover the return shipping cost.

For returns due to a change of mind, incorrect selection, or other customer-related reasons, return shipping costs may be the customer's responsibility.

Exchanges

If you receive a damaged, defective, or incorrect item, we may offer an exchange for the correct item, subject to availability.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For any return, exchange, or refund-related questions, please contact Faaye Studio through the contact details provided on our website.

Faaye Studio reserves the right to refuse a return or refund if the item does not meet the conditions stated in this policy.